Tallie will be down for a 4 hour maintenance window on Tuesday, August 22nd from 5pm to 9pm PDT while we update to version 12.2. When the release is complete, details will be provided on blog.tallie.com.
Aug 15, 15:27 PDT
Our partner Bill.com will be performing system maintenance on the evening of Friday, August 25th, 2017. During the hours of 7:30pm - 1:00am PT, syncing and exporting between Tallie and Bill.com will be unavailable until their maintenance window is complete. There will be no Tallie downtime.
Aug 21, 11:35 PDT
The scheduled maintenance has been completed.
Aug 19, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 19:30 PDT
Our partner Bill.com will be performing system maintenance on the evening of Friday, August 18th, 2017. During the hours of 7:30pm - 1:00am PT, syncing and exporting between Tallie and Bill.com will be unavailable until their maintenance window is complete. There will be no Tallie downtime.
Aug 8, 13:32 PDT
This incident has been resolved.
Aug 16, 19:37 PDT
We apologize for the degradation in service and believe we have put the appropriate fix in place. If you are missing any receipts in your account, please upload them again.
Aug 16, 16:34 PDT
Receipt upload is currently not working at this time. Please bear with us as we investigate the issue.
Aug 16, 15:38 PDT
This incident has been resolved.
Aug 10, 20:05 PDT
Together with our partners at Bill.com we have identified a solution to the issue and believe we have fixed it. Syncs and exports should be processing as normal, but we will continue to monitor for a few hours to ensure ongoing stability. Please reach out to Tallie support via live chat, firstname.lastname@example.org or 888-874-1118 x2 if you encounter ongoing issues. Thank you very much for your patience.
Aug 10, 14:45 PDT
While we're still chasing down this issue with Bill.com, you can export a CSV file from Tallie and import it into Bill.com to process reimbursements. Go to Settings > Company Preferences > Features > enable CSV Export Templates > Save. And then, go to Integration & Sync > CSV Templates > toggle the "All Bill.com" template to ON. Now when you export, you'll get a download link for the CSV file for upload into Bill.com.
QuickBooks Online users: You can adjust your settings to export directly to QBO instead of Bill.com and sync unpaid bills from QBO to Bill.com for reimbursements. Go to Tallie Settings > Integration & Sync > Export Settings > switch the Expense Payment option to Accounting > click Save. Following that you can export the reports to QBO and sync them from QBO to Bill.com.
Aug 8, 14:17 PDT
Errors experienced include: "You must connect the Tallie app in the Bill.Com app center to sync with Tallie." or "Please enable API access on bill.com to continue." After further investigation, we understand that disconnecting and reconnecting Tallie and Bill.com is not resolving the issue. If you are encountering one of these errors, we recommend deleting the sync token at https://app.bill.com/SyncUser and then reconnecting Bill.com to Tallie using the App Center. Additionally, you are welcome to reach out to Tallie support via live chat, email@example.com or 888-874-1118 x2 for help resolving the issue.
Aug 7, 09:22 PDT
Some clients are currently experiencing sync errors when exporting to Bill.com. We are working with the Bill.com development team to resolve the issue. Thanks for your patience!
Aug 7, 09:02 PDT