tag:status.tallie.com,2005:/historyTallie Status - Incident History2024-03-19T01:49:12-07:00Tallietag:status.tallie.com,2005:Incident/200303252024-03-11T16:22:57-07:002024-03-11T16:22:57-07:00Slowness in Tallie<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:22</var> PDT</small><br><strong>Resolved</strong> - After monitoring for some time, we are not seeing the issue that was causing slowness on the page loading, and marking this as resolved. Thank you for your patience while we worked on this issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>06:17</var> PST</small><br><strong>Monitoring</strong> - We have identified and fix the issue that was causing the slowness. This fix has been released to production and we are continuing to monitor.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:39</var> PST</small><br><strong>Identified</strong> - We have identified an issue that was contributing to the slow performance. We are going to address it with a patch as soon as possible. Thank you for your patience.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>09:38</var> PST</small><br><strong>Update</strong> - We are continuing to investigate and make progress towards improving the performance. Thank you for your patience while we are actively working to reduce the load times.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:39</var> PST</small><br><strong>Update</strong> - We are continuing to investigate and apply corrective measures to improve the performance. Thank you for your patience while we are actively working to reduce the load times.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:17</var> PST</small><br><strong>Update</strong> - We are continuing to investigate the slow response times for some users. We are working on this as our top priority. Thank you for your patience.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:07</var> PST</small><br><strong>Update</strong> - We are continuing to investigate intermittent performance issues affecting page loading and report status updates impacting some customers. Thank you for your patience while we look into this.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>07:53</var> PST</small><br><strong>Investigating</strong> - We are getting reports of random slowness in Tallie. We are actively investigating the issue.</p>tag:status.tallie.com,2005:Incident/199137582024-02-07T11:16:24-08:002024-02-07T11:16:24-08:00Slowness in Tallie<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:16</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. We appreciate your patience while we worked through to resolve it. Thank you.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:54</var> PST</small><br><strong>Monitoring</strong> - We have identified and fixed the issue that was slowing the queue processing. We will continue to monitor the queues and will respond to any build up if occurs. Thank you for your patience.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:55</var> PST</small><br><strong>Update</strong> - Receipts uploads are processing and the backlog has cleared. We are continuing to investigate the CSV uploads. Thank you for your patience while we look into this issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:53</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:28</var> PST</small><br><strong>Investigating</strong> - We are investigating a performance issue with uploads, impacting receipt and CSV upload.</p>tag:status.tallie.com,2005:Incident/197663382024-01-26T12:14:14-08:002024-01-26T12:14:14-08:00Outage<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>12:14</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you again for your patience as we have worked through this outage.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>07:47</var> PST</small><br><strong>Update</strong> - All integrations are processing normally. We are continuing to monitor the situation. Thank you for your continued patience.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:40</var> PST</small><br><strong>Update</strong> - The core issue affecting the Tallie service, which created a backlog for processing syncs and message processing for receipt and CSV uploads, has been resolved. Backlogs are clearing but we continue to monitor and respond to any increases in processing times. Thank you for your continued patience.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>08:44</var> PST</small><br><strong>Update</strong> - We are continuing to investigate the backlog in processing syncs. Our engineering team is focused on resolving it as our highest priority.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>14:08</var> PST</small><br><strong>Update</strong> - We are seeing a backlog of message processing affecting receipt and CSV uploads. We are working to resolve it as a highest priority.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>16:59</var> PST</small><br><strong>Monitoring</strong> - We have resolved the issue and continuing to monitor the situation.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>14:20</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>13:36</var> PST</small><br><strong>Update</strong> - We are continuing to investigate the issue.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>07:04</var> PST</small><br><strong>Investigating</strong> - We are receiving reports from multiple customers that they are unable to access Tallie. We are currently investigating this issue.</p>tag:status.tallie.com,2005:Incident/196587182024-01-10T06:26:37-08:002024-01-10T06:26:37-08:00Persistent slowness in Tallie<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>06:26</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>06:25</var> PST</small><br><strong>Update</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>11:14</var> PST</small><br><strong>Monitoring</strong> - We have fixed the issue and monitoring the performance.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>09:16</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing slowness in Tallie and are investigating the issue.</p>tag:status.tallie.com,2005:Incident/194196162023-12-20T12:50:06-08:002023-12-20T12:50:06-08:00Issue with Third party Card Data provider<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>12:50</var> PST</small><br><strong>Resolved</strong> - This issue has been resolved by the third party card data provider.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>09:44</var> PST</small><br><strong>Investigating</strong> - We have identified an issue with our Third party Card Data provider, and we have escalated this behavior with the data provider for investigation.</p>tag:status.tallie.com,2005:Incident/34232812023-11-28T11:20:30-08:002023-11-28T11:20:30-08:00THIRD PARTY ISSUE: Brex Connections Not Performing Reliably<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:20</var> PST</small><br><strong>Resolved</strong> - This is a very old incident that never got updated. Closing this one out.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>10:54</var> PST</small><br><strong>Investigating</strong> - We have received a number of reports of a degradation of service in our third party aggregated connections for Brex cards. This means that new connections may fail to connect, and existing connections may stop receiving new transactions. We are working with our aggregator partner to resume service, though this may take some time.<br /><br />If you find yourself experiencing this issue and need card transactions in Tallie ASAP, please explore our Statement Upload functionality as an alternative: https://help.tallie.com/hc/en-us/articles/360001303353-Uploading-a-Credit-Card-Statement and https://help.tallie.com/hc/en-us/articles/360001451614-Multi-Card-Statement-Upload</p>tag:status.tallie.com,2005:Incident/190370862023-11-28T11:18:12-08:002023-11-28T11:18:12-08:00Performance Issues in Tallie<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:18</var> PST</small><br><strong>Resolved</strong> - This incident is resolved after monitoring for few weeks.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>10:26</var> PST</small><br><strong>Update</strong> - The accounting syncs are performing well. However, there is a backlog for realtime updates indicating the status. Since the syncs are going through, no need to attempt a re-sync unless list data is missing or reports don't show up in the accounting system.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:39</var> PST</small><br><strong>Monitoring</strong> - We have fixed the issue and the backlog has been cleared. The accounting syncs are back to operational. We are continuing to monitor the performance.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:54</var> PST</small><br><strong>Update</strong> - Our engineering teams continue to work as their highest priority to reduce the backlog of messages which are delaying the accounting sync for some customers. We appreciate your patience and apologize for the inconvenience and will provide another update when it is fully resolved.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:50</var> PST</small><br><strong>Identified</strong> - We have identified the root cause and applied the fix. We are working through the backlog of processing messages.<br />Tallie webapp is operating normally.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:32</var> PST</small><br><strong>Investigating</strong> - Customers are reporting the following issues in Tallie:<br />- Access to Tallie web app<br />- Exports to accounting stalling<br />- Accounting Sync</p>tag:status.tallie.com,2005:Incident/187461592023-10-10T18:41:15-07:002023-10-10T18:41:15-07:00Intermittent issues with accounting exports, csv uploads, and receipt processing<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>18:41</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>11:14</var> PDT</small><br><strong>Investigating</strong> - We are receiving reports of issues with exports, csv uploads, and receipt processing. We are currently investigating these issues.</p>tag:status.tallie.com,2005:Incident/187348212023-10-09T13:13:03-07:002023-10-09T13:13:03-07:00Outage - October 9, 2023<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>13:13</var> PDT</small><br><strong>Resolved</strong> - The outage has been resolved.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:34</var> PDT</small><br><strong>Investigating</strong> - We are receiving reports from multiple customers that they are unable to access Tallie. We are currently investigating this issue.</p>tag:status.tallie.com,2005:Incident/163825582023-06-30T09:06:06-07:002023-06-30T09:06:06-07:00Performance Issues in Tallie<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:06</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>12:01</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:52</var> PST</small><br><strong>Investigating</strong> - Customers are reporting the following issues in Tallie:<br /><br />- CSVs not generating or uploading<br />- Approving expense reports not working as expected<br />- Exports to accounting stalling<br /><br />We are investigating these issues and will provide updates as we continue to investigate.</p>tag:status.tallie.com,2005:Incident/157868062023-03-07T15:50:10-08:002023-03-07T15:50:10-08:00Persistent Slowness in Tallie<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:50</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:51</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>10:43</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>10:43</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing slowness in Tallie and are working to deploy a fix for these issues.</p>tag:status.tallie.com,2005:Incident/132395222022-12-06T16:58:54-08:002022-12-06T16:58:54-08:00Performance Issues in Tallie<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:58</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>08:10</var> PST</small><br><strong>Monitoring</strong> - A fix for the Tallie performance issues has been implemented, and we are monitoring the results.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:17</var> PST</small><br><strong>Identified</strong> - We have identified several underlying issues and are currently working on fixes. If all goes well with testing, our intent is to release the changes to customers tomorrow, November 22, 2022.<br /><br />Thank you for your patience as we work through these issues.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>16:40</var> PST</small><br><strong>Investigating</strong> - Tallie is currently experiencing intermittent slowness that appears to be affecting the entire application. Most notably, we've received reports that the primary components that seem to be most heavily affected are dimension searches on expenses, report running from analytics, and csv exports.<br /><br />We are investigating this issue and will provide updates as we progress.</p>tag:status.tallie.com,2005:Incident/108147022022-08-22T12:36:59-07:002022-08-22T12:36:59-07:00QuickBooks Online & QuickBooks Desktop Outage<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>12:36</var> PDT</small><br><strong>Resolved</strong> - PLEASE READ FULLY IF YOU SEE "QUEUED" EXPENSE REPORTS IN YOUR EXPORT PAGE<br /><br />While the syncing and exporting outage for NEW syncs and exports has been verified as resolved, there is a significant set of expense reports that reached the "queued" status during this outage. Some of these reports have been successfully exported to QuickBooks while others have not. <br /><br />The update to this status is dependent on Tallie receiving and processing a message from QuickBooks that indicates an export was successful. Due to the outage, any success message that was sent by QuickBooks during our outage was missed, and thus, we have no way of programmatically determining whether a report showing this state in Tallie has been successfully exported. Additionally, because we have no way of determining whether the export was successful, re-exporting any data that was previously exported successfully will result in duplication of data in QuickBooks.<br /><br />Any attempt at programmatic resolution of this would result in one of the following scenarios for our customers:<br /> - Programmatically marking these reports as "Ready for export" would result in duplicated data in QuickBooks for any report that was previously successfully exported and exported again.<br /> - Programmatically marking these reports as "Exported" would require a customer to dig through their "exported" reports and QuickBooks to determine which of them were successfully exported or not and update them accordingly.<br /><br />As such, we have elected to leave these reports in their "Queued" state. We STRONGLY RECOMMEND for any customer experiencing this issue to reach out to our support team for assistance in rectifying this situation.<br /><br />Please note that our support team is acutely aware of this situation and prepared to handle these circumstances, however, this is a wide-ranging issue that affects many customers, and thus resolution on a customer-by-customer basis will take a bit of time. Please continue to be patient with them as they work through resolving the fallout of this outage.<br /><br />Finally, thank you again for your patience as we have worked through this outage. We understand deeply that it was and continues to be a very impactful outage and are working to ensure we avoid such outages in the future.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>09:12</var> PDT</small><br><strong>Update</strong> - We are seeing evidence of strong progress toward resolution of this issue, but have not yet reached full resolution.<br /><br />Currently, it appears that syncing between both QuickBooks Online and QuickBooks Desktop is working, however, exporting data from Tallie to QuickBooks appears to still be a work in progress.<br /><br />We have evidence to suggest that in some cases, exports that were stuck in the "queued" status have successfully exported, and their statuses in Tallie have been updated to reflect this completed status appropriately. There is also evidence of some reports exporting successfully after having been stuck in "queued" without updating appropriately in the user interface.<br /><br />We are expecting that in many cases, the user interface will continue to update appropriately, in which case, there will be no need for further intervention.<br /><br />If, however, all reports in a given export have successfully exported to QuickBooks, but the status is still showing "queued" in Tallie, those cases will require intervention by our team to set the status appropriately.<br /><br />We are continuing to monitor this incident closely.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>21:11</var> PDT</small><br><strong>Update</strong> - As of 9pm Pacific Time on Sunday, August 21, the previously referenced queue of messages has processed approximately 80% of the backlog. <br /><br />The current pace suggests that we should be able to get through the queue of messages around the time we expect our customers in the Eastern Time Zone to begin logging on Monday morning.<br /><br />We are optimistic that this means normal service for our QuickBooks users can resume with the start of the new work week, but we will continue monitoring the situation and provide updates as necessary.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Identified</strong> - We have identified what we believe to be the root cause of this outage and are continuing to work through the backlog of messages referenced in our previous updates.<br /><br />The current backlog of messages is diminishing at a significantly faster rate than previously, but we are working to make it even faster and are working to fully resolve this outage prior to the new work week's business hours.<br /><br />We will provide another update as we approach the work week. Thank you for your patience.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>15:41</var> PDT</small><br><strong>Update</strong> - The message backlog referenced in yesterday's update is continually decreasing, however, the speed at which the backlog is decreasing leads us to expect the observed issues to persist for most, if not all, customers that have experienced syncing and exporting issues to this point.<br /><br />We are still investigating the root cause of the outage and attempting to provide a fix that will resolve the cause rather than just the symptoms.<br /><br />We will continue to provide updates throughout the weekend.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>17:56</var> PDT</small><br><strong>Update</strong> - We have identified that the issues manifesting for customers are caused by a severe backlog of messages that are being processed by our systems. Our previous update had the intended effect of diminishing this backlog, however, the rate at which the queue is clearing currently is at a slower pace than we had hoped for.<br /><br />We will be shipping code changes later today that we expect to expedite the timeline for processing this backlog of messages, We will monitor the speed at which these messages begin processing after the change is made and provide an expected timeline of resolution based on that.<br /><br />With that in mind, we have not yet identified the cause for the buildup of these messages in the first place.<br /><br />As such, along with this change, we will also be adding more logging around the processes that appear to be leading to this backlog in hopes that it will result in an understanding of the root cause, so that we can avoid any such issues in the future.<br /><br />Again, thank you for your patience as we work to resolve this outage.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:16</var> PDT</small><br><strong>Investigating</strong> - The patch we applied was unsuccessful at resolving this outage. We are continuing to investigate and will attempt to apply additional fixes soon. Thank you for your patience.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:26</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>11:36</var> PDT</small><br><strong>Investigating</strong> - We have received several reports of syncing and exporting failing for both QuickBooks Online and QuickBooks Desktop. This issue is currently under investigation.</p>tag:status.tallie.com,2005:Incident/102706912022-06-15T07:00:20-07:002022-06-15T07:00:20-07:00Netsuite Integration Down for Testing<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>07:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>07:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:06</var> PDT</small><br><strong>Scheduled</strong> - Tallie's Netsuite integration will be undergoing testing and maintenance beginning Tuesday, June 14, at 7:00 am PT / 9:00 am CT. It is expected that Netsuite users will lose syncing and exporting capabilities for 24 hours, after which normal functionality will resume.</p>tag:status.tallie.com,2005:Incident/92864462022-02-11T13:07:08-08:002022-02-11T13:07:08-08:00Quick Book Online Integration - Degraded Performance<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>13:07</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>15:28</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>13:22</var> PST</small><br><strong>Investigating</strong> - Quick Book Online syncs/exports are currently unable to successfully complete. The incident is being actively investigated.</p>tag:status.tallie.com,2005:Incident/92570882022-02-07T09:29:44-08:002022-02-07T09:29:44-08:00Tallie Service Degradation<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:29</var> PST</small><br><strong>Resolved</strong> - Tallie is now stable. We are continuing to monitor and investigate.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>07:03</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>06:43</var> PST</small><br><strong>Investigating</strong> - We are receiving reports of Tallie being inaccessible and are currently investigating</p>tag:status.tallie.com,2005:Incident/87967752021-12-12T02:00:30-08:002021-12-12T02:00:30-08:00Scheduled Bill.com Maintenance Affecting Some Tallie Customers<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>19:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>16:27</var> PST</small><br><strong>Scheduled</strong> - Our partner Bill.com will be performing system maintenance on the evening of Saturday, December 11, 2021. During the hours of 7:30pm - 2:00am PT, syncing and exporting between Tallie and Bill.com will be unavailable until their maintenance window is complete. There will be no Tallie downtime.</p>tag:status.tallie.com,2005:Incident/87458132021-12-05T02:00:42-08:002021-12-05T02:00:42-08:00Scheduled Bill.com Maintenance Affecting Some Tallie Customers<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>19:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:10</var> PST</small><br><strong>Scheduled</strong> - Our partner Bill.com will be performing system maintenance on the evening of Saturday, December 4, 2021. During the hours of 7:30pm - 2:00am PT, syncing and exporting between Tallie and Bill.com will be unavailable until their maintenance window is complete. There will be no Tallie downtime.</p>tag:status.tallie.com,2005:Incident/84844772021-11-13T14:03:28-08:002021-11-13T14:03:28-08:00Scheduled Maintenance - Tallie Downtime<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>14:03</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>08:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>13:26</var> PST</small><br><strong>Scheduled</strong> - Tallie will be undergoing scheduled maintenance between the hours of 8:30 am PST and 2:00 pm PST on Saturday, November 13, 2021. We apologize for any inconvenience this might cause. The system will be back up once the maintenance is complete. Any progress updates will be posted here.</p>tag:status.tallie.com,2005:Incident/81073682021-09-30T14:13:55-07:002021-09-30T14:13:55-07:00TALLIE Mobile Service degradation<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>14:13</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>19:25</var> PDT</small><br><strong>Identified</strong> - The iOS mobile application is experiencing issues causing it to crash after the manipulation of date fields. <br />Issues scanning receipts. Issues have been identified and being fixed.</p>tag:status.tallie.com,2005:Incident/80643062021-09-25T11:00:31-07:002021-09-25T11:00:31-07:00Tallie Maintenance - Site May Be Unavailable Temporarily<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>10:03</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>08:07</var> PDT</small><br><strong>Scheduled</strong> - Tallie will be undergoing maintenance on Saturday, September 25, 2021 beginning at 10am Pacific Time and lasting for an hour. During this time, Tallie may be unavailable.</p>tag:status.tallie.com,2005:Incident/79051022021-09-04T03:00:39-07:002021-09-04T03:00:39-07:00Scheduled Bill.com Maintenance Affecting Some Tallie Customers<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>03:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>21:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>13:51</var> PDT</small><br><strong>Scheduled</strong> - Our partner Bill.com will be performing system maintenance on the evening of Friday, September 3, 2021. During the hours of 9:30pm - 3:00am PT, syncing and exporting between Tallie and Bill.com will be unavailable until their maintenance window is complete. There will be no Tallie downtime.</p>tag:status.tallie.com,2005:Incident/74477012021-07-10T01:00:40-07:002021-07-10T01:00:40-07:00Scheduled Bill.com Maintenance Affecting Some Tallie Customers<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>19:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>15:42</var> PDT</small><br><strong>Scheduled</strong> - Our partner Bill.com will be performing system maintenance on the evening of Friday, July 9, 2021. During the hours of 7:30pm - 1:00am PT, syncing and exporting between Tallie and Bill.com will be unavailable until their maintenance window is complete. There will be no Tallie downtime.</p>tag:status.tallie.com,2005:Incident/73249142021-06-26T01:01:21-07:002021-06-26T01:01:21-07:00Scheduled Bill.com Maintenance Affecting Some Tallie Customers<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>01:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>19:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>13:28</var> PDT</small><br><strong>Scheduled</strong> - Our partner Bill.com will be performing system maintenance on the evening of Friday, June 25, 2021. During the hours of 7:30pm - 1:00am PT, syncing and exporting between Tallie and Bill.com will be unavailable until their maintenance window is complete. There will be no Tallie downtime.</p>tag:status.tallie.com,2005:Incident/72207472021-06-10T16:50:35-07:002021-06-10T16:50:35-07:00Reports are getting stuck in processing state upon export<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>16:50</var> PDT</small><br><strong>Resolved</strong> - The backlog of requests that caused the degraded performance has cleared, and all systems should be back to operational. We will continue to monitor and look to provide a fix that will mitigate the risk of this occurring again in the future.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>16:25</var> PDT</small><br><strong>Monitoring</strong> - A backlog of requests in the service that handles exports has accumulated and is currently being worked through. Our expectation is that this will resolve itself in the coming hours. We will continue to monitor the situation and look to provide a fix that will mitigate the risk of this occurring in the future. Our recommendation, if possible, is to delay exporting any additional reports to your accounting system until this queue of requests is worked through and the status of this incident is marked resolved.</p>