This incident is resolved after monitoring for few weeks.
Posted Nov 28, 2023 - 11:18 PST
Update
The accounting syncs are performing well. However, there is a backlog for realtime updates indicating the status. Since the syncs are going through, no need to attempt a re-sync unless list data is missing or reports don't show up in the accounting system.
Posted Nov 13, 2023 - 10:26 PST
Monitoring
We have fixed the issue and the backlog has been cleared. The accounting syncs are back to operational. We are continuing to monitor the performance.
Posted Nov 09, 2023 - 11:39 PST
Update
Our engineering teams continue to work as their highest priority to reduce the backlog of messages which are delaying the accounting sync for some customers. We appreciate your patience and apologize for the inconvenience and will provide another update when it is fully resolved.
Posted Nov 08, 2023 - 11:54 PST
Identified
We have identified the root cause and applied the fix. We are working through the backlog of processing messages. Tallie webapp is operating normally.
Posted Nov 06, 2023 - 10:50 PST
Investigating
Customers are reporting the following issues in Tallie: - Access to Tallie web app - Exports to accounting stalling - Accounting Sync
Posted Nov 06, 2023 - 09:32 PST
This incident affected: Tallie Web App, Sage Intacct Integration, QuickBooks Desktop Integration, QuickBooks Online Integration, Xero Integration, Bill.com Integration, and NetSuite Integration.