Update - As we continue to work with our partner to resolve the connection issue with Chase credit cards, our team has seen some success with an alternative connection. If you are experiencing issue and need transactions in Tallie ASAP, we recommend exploring our Statement Upload functionality as a reliable workaround. Alternatively, if you would like to give another third party connection a try, please send a request for "Chase connection ID 5" to be sent to your account to support@usetallie.com and our team will walk you through the connection process.
Dec 30, 17:21 PST
Identified - We have received a number of reports of a degradation of service in our third party aggregated connections for Chase credit cards. This means that new connections may fail to connect, and existing connections may stop receiving new transactions. We are working with our aggregator partner to resume service, though this may take some time.
Update - We are continuing to investigate this issue.
Jan 13, 11:00 PST
Investigating - We have received a number of reports of a degradation of service in our third party aggregated connections for Brex cards. This means that new connections may fail to connect, and existing connections may stop receiving new transactions. We are working with our aggregator partner to resume service, though this may take some time.
Resolved -
This incident has been resolved. Thanks for your patience!
Jan 16, 16:41 PST
Monitoring -
A fix was deployed last night and we are monitoring the results. At this time, all Xero-integrated clients should re-connect to Xero by going to Settings > Integration & Sync > Sync Settings and clicking the "Connect to Xero" button.
Jan 16, 10:15 PST
Identified -
The source of the Xero integration issue has been identified and a fix is in progress. We apologize for any frustration and hope to have a resolution soon.
Jan 13, 10:53 PST
Investigating -
We have discovered an issue where Tallie accounts integrated with Xero are being disconnected due to a credentials error message and cannot be reconnected. At this time, customers of Tallie and Xero cannot sync or export transactions. We are researching the issue and will update you when we know more.
Jan 9, 13:06 PST