This incident is resolved after monitoring for few weeks.
Nov 28, 11:18 PST
The accounting syncs are performing well. However, there is a backlog for realtime updates indicating the status. Since the syncs are going through, no need to attempt a re-sync unless list data is missing or reports don't show up in the accounting system.
Nov 13, 10:26 PST
We have fixed the issue and the backlog has been cleared. The accounting syncs are back to operational. We are continuing to monitor the performance.
Nov 9, 11:39 PST
Our engineering teams continue to work as their highest priority to reduce the backlog of messages which are delaying the accounting sync for some customers. We appreciate your patience and apologize for the inconvenience and will provide another update when it is fully resolved.
Nov 8, 11:54 PST
We have identified the root cause and applied the fix. We are working through the backlog of processing messages.
Tallie webapp is operating normally.
Nov 6, 10:50 PST
Customers are reporting the following issues in Tallie:
- Access to Tallie web app
- Exports to accounting stalling
- Accounting Sync
Nov 6, 09:32 PST