THIRD PARTY ISSUE: Brex Connections Not Performing Reliably

Incident Report for Tallie

Resolved

This is a very old incident that never got updated. Closing this one out.

Posted Nov 28, 2023 - 11:20 PST

Update

We are continuing to investigate this issue.

Posted Jan 13, 2020 - 11:00 PST

Investigating

We have received a number of reports of a degradation of service in our third party aggregated connections for Brex cards. This means that new connections may fail to connect, and existing connections may stop receiving new transactions. We are working with our aggregator partner to resume service, though this may take some time.

If you find yourself experiencing this issue and need card transactions in Tallie ASAP, please explore our Statement Upload functionality as an alternative: https://help.tallie.com/hc/en-us/articles/360001303353-Uploading-a-Credit-Card-Statement and https://help.tallie.com/hc/en-us/articles/360001451614-Multi-Card-Statement-Upload

Posted Jan 13, 2020 - 10:54 PST